Live ZonesCape Coast
Live ZonesCape Coast
This guide answers common questions for businesses and individuals that want to sell on Yendrop. It covers onboarding, listing products, managing orders, delivery handover, payments, service standards, and support, so you know what to expect before and after going live.
A Yendrop Vendor is any person, group, or organisation that lists, offers, sells, or fulfils products and/or services through the Yendrop platform (including the app, website, vendor portal, or other approved Yendrop order channels). Vendors may operate from a shop, kiosk, restaurant, market stall, pharmacy, warehouse, home location, or any approved pickup point.
A vendor relationship begins when an applicant is approved to sell (or is allowed to list) on Yendrop and remains in effect while the vendor maintains an active account, publishes listings, accepts orders, or receives payouts. Additional rules may apply to specific categories, especially regulated or higher-risk products.
Individuals and businesses that sell approved products or services and can offer fast, reliable fulfilment can join Yendrop, whether you operate from a shop, a kiosk, a restaurant, a market stall, or from home. To get the best experience, vendors should be able to (1) confirm orders quickly, (2) prepare items safely and consistently, and (3) hand over orders to riders at the agreed pickup point.
Yendrop generally supports two vendor classes: Individual Vendors (no accepted business registration documents) and Business Vendors (business registration documents accepted by Yendrop). Category access and limits may differ based on verification status, operational capacity, and risk.
Classification notes: Where there is uncertainty, Yendrop classifies vendors primarily based on documentary status, nature of selling activity, verification level, risk profile, operational requirements, and platform integrity considerations. Vendors may not choose a classification that does not match their verification status.
Note: Some categories/items may require extra verification or may not be accepted (e.g., regulated or hazardous goods) depending on local policy.
You can register through the Yendrop Vendor App/Portal. The process is designed to be straightforward: create your account, submit your business profile, and complete verification. After approval, you’ll set up your catalogue/menu and operating hours, then go live and start receiving orders.
Go-live checklist: confirm your pickup point, keep your phone/device online during business hours, ensure packaging materials are available, and verify your prices/stock so you can fulfil orders without delay.
Individual Vendors (typical requirements): Ghana Card or other accepted national ID; phone verification; payout details (Mobile Money and/or bank); location/pickup instructions; and additional checks for selected categories (e.g., selfie/ID match).
Business Vendors (typical requirements): business registration certificate/incorporation documents accepted by Yendrop; owner/director/authorised representative ID; business address; business contact details; payout details; and category-specific licences/compliance documents where applicable (e.g., pharmacy-related).
Other information: store/business name, operating address/landmark, pickup instructions, and operating hours.
Depending on your category and risk level, Yendrop may ask for additional information (for example, category-specific licences, proof of authorisation to sell a brand, or extra identity checks for high-value items). Providing complete and accurate details speeds up approval and helps prevent listing restrictions or payout delays.
Yendrop generally recognises two vendor classes:
Individual Vendor: A person selling on Yendrop without business registration documents accepted by Yendrop (e.g., personal sellers, side hustlers, informal traders, student sellers, casual resellers of approved items).
Business Vendor: A seller operating with valid business registration documents accepted by Yendrop (e.g., registered shops, brands, enterprises, restaurants, pharmacies, and other formal commercial sellers).
The main difference is business registration and formal verification. Business Vendors may qualify for broader category access, higher limits, and fuller storefront tools. Individual Vendors may have lighter onboarding but may face tighter restrictions in higher-risk categories and transactions.
Category access depends on your vendor type, verification level, local rules, operational capacity, and the risk profile of the category.
Individual Vendors: may sell only in categories approved by Yendrop for informal or personal selling. Examples may include food (non-regulated), groceries, market items, local medicine (where allowed/approved), retail, electronics (approved items), laundry, water and gas (where supported), event support services, and other approved categories.
Business Vendors: may apply for broader category access, including categories that require business documentation or licences (e.g., pharmacy-related categories), subject to compliance review.
Yendrop may restrict regulated items, pharmacy-only products, hazardous goods, age-restricted products, and other high-fraud or high-risk categories. Access remains subject to compliance, documentation, local rules, and ongoing risk review.
Yes. Yendrop may apply different listing rights, account limits, and operational controls to manage quality and platform risk. Limits may vary by vendor type, category, city/zone, transaction value, payment method, vendor plan, performance, and compliance history.
Individual Vendors: may have standard active listing limits, lower value thresholds, stricter listing moderation, tighter payout controls (including holds for review), and additional verification triggers for high-value orders or unusual activity.
Business Vendors: may qualify for broader listing rights, higher limits, and fuller storefront tools, but may still face enhanced controls in regulated or higher-risk categories.
Yendrop may operate vendor plans for approved vendors. Plans can provide additional tools, support, and visibility.
Standard Plan: the baseline commercial plan, providing core selling access and standard platform support, subject to category rules and account limits.
Premium Plan: an enhanced plan for greater growth and visibility. Premium may include stronger placement/visibility, story/status updates (where supported), promotional support, featured opportunities, enhanced analytics, faster support, and annual billing discounts where applicable.
Yendrop is committed to treating vendors fairly and consistently. Where practicable, vendor plans and platform features may be available to both Individual Vendors and Business Vendors; however, some tools, limits, or categories may still depend on verification status and compliance requirements.
Once approved, vendors get access to a dashboard where they can manage their catalogue and operations day-to-day. The dashboard typically allows you to:
Orders appear in your dashboard with key details to help you fulfil them correctly, such as:
Confirm the order, prepare items, and package them securely. If something is unavailable, update the order promptly according to the platform options (e.g., mark out-of-stock or request a substitution). When the order is ready, mark it as ready for pickup so the rider can collect without waiting.
Yendrop’s network of riders handles pickups and drop-offs. Vendors do not need to manage their own delivery riders. Your key role is to have the order ready, confirm the rider identity when they arrive, and hand over the correctly packaged items.
Yendrop’s pricing to vendors typically includes a platform commission and may include optional paid features. Charges can depend on your category, location, plan, promotional participation, and applicable third-party payment or transfer costs.
Exact rates and applicable charges are shared during onboarding or in the relevant vendor policy. Vendors can usually view deductions, adjustments, payout records, and net earnings per completed order in the dashboard or settlement statement.
Yendrop uses a collect-then-payout model through a licensed third-party payment service provider. Customers pay through the approved payment service provider, funds are settled to Yendrop’s payment service provider account or balance after the applicable settlement period, and Yendrop then instructs separate payouts to vendors using the provider’s transfer infrastructure.
Payouts may be on-demand or scheduled daily, weekly, bi-weekly, or according to Yendrop’s applicable payout policy. Payouts can only be made from funds that have settled and are available for transfer. Your dashboard provides payout records showing completed orders, fees, refunds or adjustments (if any), and net earnings. If a payout fails, for example because of incorrect Mobile Money or bank details, it may be retried after you update and verify your details.
Important compliance note: Vendor earnings shown in the dashboard are accounting and payout records only. Yendrop does not provide wallets, stored balances, escrow accounts, or customer fund custody accounts for vendors or riders, and no displayed amount should be treated as money held by Yendrop on behalf of a vendor or rider.
Yes. Vendors fully control:
Tip: Keep prices and stock accurate to avoid cancellations and complaints. If you sell the same items in-store, your online pricing must match in-store pricing.
Yes. Store controls help you manage capacity and avoid failed orders. When paused or closed, customers typically cannot place new orders until you reopen.
Yendrop monitors rider performance and dispatch. If a delay happens, keep the order safe and ready, and use the in-app tools to report or request help so the customer stays informed.
Cancellation and refund outcomes depend on timing, order status, and the applicable Yendrop policy. If an order is cancelled before you accept or start preparing, you typically will not earn from that order. If it is cancelled after you have already prepared the items, Yendrop may compensate you according to the cancellation policy. If the order has already been picked up, it is usually treated as a completed dispatch and handled through support or dispute processes. Where a customer refund is processed through the licensed third-party payment service provider, processing fees may not be refundable and may be deducted according to the provider’s rules and Yendrop’s applicable policy.
Yendrop Customer Support manages customer queries end-to-end. Vendors may be contacted to confirm order details, preparation status, or to resolve quality issues. Responding quickly helps prevent refunds and negative ratings.
Vendors may be contacted when necessary.
Yes! Vendors can create:
Tip: Run promotions during off-peak hours or for high-margin items to increase sales without hurting service quality.
Through the vendor dashboard, you can keep your catalogue accurate and appealing. For best results, use clear item names, detailed descriptions (size, flavour, brand etc..), and consistent pricing.
Strong vendor performance is usually measured by acceptance speed, preparation time, item accuracy, low cancellation rates, and customer ratings.
Vendors receive support to help them start and grow on the platform. Support may include:
Yes! Vendors can manage multiple branches through one account. Each location can have:
Support is available during extended business hours.
